Frequently Asked Questions

Have a question? Contact us.

  • How long will it take to create my order? You order may take up to 6 weeks to complete. This depends in large part on our backlog and the complexity of your order; for example LEGO heads are much faster to create than full length figures.
  • Can you scan toddlers or pets? Our scanning technology, while highly portable, requires that a subject hold still for an extended period of time (up to a minute). Unfortunately this means that we are not currently able to scan animals or small children (under 5).
  • Can you scan multiple subjects at the same time? Each subject must be scanned individually, however scans may be combined during the processing phase to create models with multiple subjects. These are priced the same as ordering separate prints of each subject.
  • Can you make a 3D model from photos? No, our scanning technology requires that we scan you in person; however it does typically generate a much more accurate model than can be generated from just a few photos.