Frequently Asked Questions

Have a question? Contact us.

  • How long will it take to create my order? You order may take up to 6 weeks to complete. This depends in large part on our backlog and the complexity of your order; for example LEGO heads are much faster to create than full length figures.
  • Can you scan toddlers or pets? Our scanning technology, while highly portable, requires that a subject hold still for an extended period of time (up to a minute). Unfortunately this means that we are not currently able to scan animals or small children (under 5).
  • Can you scan multiple subjects at the same time? Each subject must be scanned individually, however scans may be combined during the processing phase to create models with multiple subjects. These are priced the same as ordering separate prints of each subject.
  • Can you make a 3D model from photos? No, our scanning technology requires that we scan you in person; however it does generate a much more accurate model than can be generated from just a few photos.
  • I have a 3D model, will you print it for me? Yes! We also operate as a 3D printing service, and can produce your model in the material and finishes that we offer.
  • Will you scan an object for me, and either print it or provide me the model? Our specialty is really portrait scanning (e.g. scanning people), however we also have experience scanning objects. Please contact us to see if we can help. Note that we are unable to scan or print objects that are clearly copyrighted (e.g. Disney figurines) unless you have a valid license.
  • My fiancĂ© and I want to have an appointment together, but I don’t want him to see me in my wedding dress. Can we still share an appointment time? Yes! Generally we 3D scan the one it’s okay to see first, who is then welcome to enjoy a beverage on the porch swing while the bride changes and is scanned. It’s the honor system, though!
  • Why are these so expensive? First off, it can take anywhere from 1-8 hours to edit your 3D model, depending on what you ordered, and that doesn’t account for custom designs or commissions. Although the technology has come down in price some, these machines are incredibly expensive to run and maintain. The powder and binder used is not only expensive, but when a small piece of an overall mechanism breaks, the entire mechanism may have to be replaced, running thousands of dollars per piece of the overall machine. Wear and tear on the machines is taken into consideration. Additionally, it takes several hours to 3D print a piece, then it must dry/harden for a few hours in the machine, and so cannot be used for printing anything else during that time. Your 3D print is infiltrated by hand and takes up to 3 days to completely cure before being sprayed with a matte coat. All in all, many, many hours and many resources are spent on your 3D print, which as of our opening in our commercial location in Arlington, are water-resistant. If it concerns you, look at other 3d printing sites around the country that provide similar services.